CounterTOP Marketing


	FREQUENTLY ASKED QUESTIONS General Can I use a list that I purchased? Can subscribers remove themselves from my list automatically? Can I see statistics for my email campaigns? Do I need to do anything when someone opts out? How do I pay for your service? How soon can I send my first compaign? Can I use CounterTOP for adult content? Who owns my list? Who do I call if I need to talk with someone about my campaign? Templates What is a template? How do I create a template? Can I have a designer create my template? We have a website, but don't want to pay a designer for this. Can you just create a template around our website design? We would like to hire a designer. Do you have recommendations? Can I use a list that I purchased? No. CounterTOP Marketing is a permission based marketing system for opt-in. We do not in anyway promote the use of spam to customers who do not want your messages. top Can subscribers remove themselves from my list automatically? Yes. Each email campaign will include an unsubscribe feature that your customer can click. This will remove them from any further mailings. Our service will track an unsubscribe action and will be logged. You will be able to view those who have by accessing your account. top Can I see statistics for my email campaigns? Yes, you can view a complete tracking report of each campaign. This report tracks the number of emails sent, how many people opened your campaign, any bounced emails returned and any opt-outs for the campaign. top Do I need to do anything when someone opts out? No, your list will automatically be updated. top How do I pay for your service? Once you sign up, you can provide a credit card number which will be billed the 1st months service, after you initiate your first email campaign. Each month you are billed to the same credit card number for the upcoming month. top How soon can I send my first compaign? We do not bill until after the first 30 days. This allows you time to start collecting your contacts. Also you can start planing your campaign and work with our team to make it as effortless as possible. top Can I use CounterTOP for adult content? We are sorry but adult content violates our Acceptable Use Policy so you may not use our service for adult content. top Who owns my list? You are the sole owner of your list. If at any time you cancel your partnership with CounterTOP Marketing we will mail you a hard copy of your list after 60 days of cancellation. top Who do I call if I need to talk with someone about my campaign? You can contact us through email or call (512) 963-8670 between regular business hours Central time. top What is a template? Templates are the boilerplates that companies use to quickly send personalized emails. CounterTOP Marketing will provide a basic template, the ability to upload any pre-existing graphics (like a scanned marketing piece), and the ability to create a new, custom template. top How do I create a template? The beginning template is really just a webpage with some identifiers. If you know what HTML is, you easily create a template. Once signed up, you will find a complete list of instructions for creating a template. top Can I have a designer create my template? In addition to customer designed templates, our system allows for professional designers to quickly and easily integrate new templates. They simply create a webpage using our instructions, send us the url to the new template, and our system "sucks it in!" top We have a website, but don't want to pay a designer for this. Can you just create a template around our website design? Definitely. Here is a template we did for one of customers. We offer this service for $99, but with a one year contract, we will do this for free! top We would like to hire a designer. Do you have recommendations? Absolutely. Give us a call, and we will set you up with some great design firms. top